ALL SALES ARE FINAL. Once your order is placed, you may not cancel for any reason. Please note, due to sanitation reasons, we DO NOT TAKE BACK MERCHANDISE FOR REFUND FOR ANY REASON!!! This includes unopened packages. Our return policy is to replace any defective items 30 days from the date of your purchase. In such cases, we will pay all shipping costs associated with replacing the defective item in BOTH directions. If you are simply not satisfied with your purchase, our service, or feel the product simply did not measure up to your expectations, please contact us immediately and we will try to offer alternatives to make you happy. You can contact us via e-mail at support@adultblowouts.com.